What are your shipping options?
We ship worldwide from Galicia, Spain. We send our orders with UPS and DHL and our shipping is always fast and affordable. You will see available shipping options, estimated delivery times, and costs at checkout.
When will my order arrive?
We aim to dispatch all in-stock items within 1-3 business days. Custom orders will ship within the agreed time. As soon as your order is shipped, you will receive a shipping confirmation email with your tracking number and a link for tracking your order.
Example shipping delivery estimates below
| Europe | When shipping “Standard”, packages are usually delivered within 5-7 business days of shipment. “Express” packages are usually delivered within 1-3 days. |
| USA | All packages are usually delivered within 1-3 business days of shipment if on the East Coast, and within 5-7 days if shipped to the West Coast. |
| UK | When shipping “Standard”, packages are usually delivered within 5-7 business days of shipment. “Express” packages are usually delivered within 1-3 days. |
| Asia and Oceania | All packages ship “Express” and are usually delivered within 4-6 business days of shipment. |
| Spain | When shipping “Standard”, packages are usually delivered within 3-5 business days of shipment. “Express” packages are usually delivered within 1-3 days. If you’d like to use national carriers such as MRW or SEUR, please contact us, it is easy for us to arrange it for you at the same cost. |
Please note, all orders require a signature upon delivery.
Delivery to rural addresses can take longer.
High Value Orders
High value orders may require approximately 2 additional processing days. High value orders include purchases of $1,000 or more.
Can you speed up my delivery?
If you need your products sooner or your samples urgently, please send us an email at contact@tickingdepot.com and we will help you.
If you wish to use your own courier account (DHL, UPS, FedEx,..) to avoid the shipping charges, please send us your account details before purchase and we will arrange it for you.
PRICES, TAXES AND DUTIES
All orders shipped to the European Union and UK are shipped on a DDP (Delivery Duty Paid) basis, meaning that the total price and shipping cost seen in the shopping cart during checkout include all taxes and duties. Your order will arrive directly to your door with no additional paperwork or payments due.
For all other countries, any local taxes and duties due to the destination country are the responsibility of the customer. If you wish to have your order shipped with all taxes and duties paid, please contact us before purchase and we will look to arrange it for you.
RETURNS
We hope that you will love your purchases very much, but if for any reason you would like to make a return, please email us at contact@tickingdepot.com to receive our return address. All items must be returned to us within 14 days of the date received.
To receive a refund (less original shipping costs), all returned items must be in their original packaging and in perfect condition. Buyer is responsible for return shipping cost and must include tracking. Please ensure that your package is protected, as all return shipments are the responsibility of the customer until they reach us. Please note, for international orders, taxes and duties are non-refundable. Please allow up to 5 days from the receipt of the returned item for the refund to show. Thank you!
If the products are being returned because they are damaged or incorrectly supplied then we will also refund the shipping costs.
Please note
All cut fabric is final sale and will not be accepted for return. This includes fabrics or textiles cut to order (items indicated as sold “per meter”) or any pillows, lampshades, or other products made to order. We most likely have samples available to you, should you like to ensure color and texture before purchase. Please contact us so we can help you.
Items sold during sales or promotions
Reduced items are final sales, ineligible for return, exchange, or store credits, and cannot be combined with other discounts.
LOSS & DAMAGES
If your item arrives faulty or damaged, please contact us within 3 days of delivery, and we will look to remediate the issue as soon as possible. You should unpack and inspect your order immediately on delivery, and if your item is damaged, please ensure to take photos of the box. Please note that all of our products are antique and vintage and as such there may be slight variations and inherent imperfections in these items.
If your package has not arrived within the specified time, please contact us as soon as possible and no later than 7 days after the agreed delivery time. If we become aware that your shipment is for any reason delayed, we will contact you promptly to give you an update.
Please note that goods lost or damaged in transit will only be insured up to US$100 per package for UPS and US$24 per kg. for DHL. If you wish to obtain additional insurance, please contact us prior to or right after purchase so that we can arrange it for you for a minimal fee.
IMPORTANT INFORMATION
Cancellations
If you wish to cancel your order, please contact us immediately and we will help you. Please note, we're unable to cancel an order once it has been prepared or shipped.
Unsuccessful delivery
Estimated delivery times are to be used as a guide only and start from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. Please note that packages that are not retrieved within 14 days may be returned to us. All fees in connection to unclaimed packages will be charged to the customer. Please note that if your package is returned because it is unclaimed, the order cannot be cancelled, and no refunds will be provided.
Please make sure that the delivery address is correct as we cannot be responsible for issues that occur with your delivery due to the errors in the address provided. Once your purchase is confirmed, we will always aim to prepare and ship your order as soon as possible.